Frequently asked questions

Buying tickets

How can I buy a ticket?

You can buy tickets on our website, in the application and at the points of sale:
-Box office of Štark Arena, TC Rajićeva (floor 1)
-Box office of Dom omladine

How can I be sure that I bought a ticket through EFINITY.RS?

After you have bought a ticket, the system automatically sends two emails to the customer.
1. Mail with confirmation of successful purchase containing the ticket
2. Mail with fiscal invoice ***please check that our mail has not ended up in one of the unwanted folders (spam, junk, important...)

How do I download my electronic tickets through the e_Finity application?

After you have successfully completed the purchase process through the application, the application automatically sends two emails.
1. Mail with confirmation of successful purchase
2. Mail with fiscal invoice
The ticket is located in the My events section (depending on the language selection in the application that was selected during registration, and can be changed at any time). The ticket is automatically activated

Can you resend my e-tickets?

You can download your e-tickets via the link in the email with the purchase confirmation or they will be in your application in the My events section.
If you can't find your tickets, contact us at office@efinity.rs

Do I need to print the tickets purchased on the website/app?

Not. At the entrance to the event, it is enough to read the ticket you received by mail or directly from the application. Do not use screenshots of the tickets or the unique QR code.

Can I give my ticket to another person?

Of course, that's your ticket. You can pass it on or gift it to someone. Please note that only one ticket will be accepted at the venue
It cannot be copied.

There are no tickets available for the event.
Is it possible to let me know if the tickets will be on sale again?

Yes. It is best to use the eFinity app, because you are always up to date with it. Through the application, we inform all users about new events,
available availability and all relevant information for all events that are offered.

Do children pay entrance fees?

Admission for children up to 3 years old is free. Children under the age of 3 do not have their own place in the numbered stands.

How old does my child have to be to attend the event?

ZRequirements are different for each event and venue. We recommend that you check the website of the specific event.

During the online purchase, I selected the wrong event / wrong number of tickets / wrong category

Immediately after the completion of the purchase process, the system automatically records the tickets as sold. Please contact us at office@efinity.rs

The wrong amount was charged to my credit card account.

In that case, contact us at office@efinity.rs


What payment methods are available?

ZWe support all types of debit/credit cards for online payment.
At the points of sale, you can pay with cash or payment cards.
Payment is also possible in Myanmar, through the account of a legal entity. For the purposes of creating a proforma invoice, send us an email at office@efinity.rs

Why was my payment declined?

If your payment has been declined causing your ticket purchase to be cancelled, we suggest you take the following steps:
• Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron these are the last 3 numbers on the back of your debit card. For American Express these are the 4 numbers on the front, right side of your card.
• Please ensure that the debit/credit card details you have provided are for a valid card with a future expiry date and sufficient funds to cover this order. • Check if you have enough funds in your account
• Contact your bank or credit card company to confirm payment authorization through e_Finity.

My credit card has not been charged. When it will be?

If you received an email with a fiscal invoice, it is possible that the order has not yet been updated on your credit card website.
If you did not receive an email with a fiscal invoice, the purchase was not successful. In both cases, you receive an email from our system confirming that the purchase was successful or an email saying yes the purchase was not successful.
In addition, if you think we can help you, contact us at office@efinity.rs. Please contact our customer support team for advice.

What should I do if I have been charged twice?

Please contact your bank or our customer service department via email at office@efinty.rs

Will I get a refund for a canceled event?

Efinity is a ticketing platform. The decision to cancel the event or move the date is the decision of the Organizer. The organizer is obliged to give notice.
If the event is canceled or there is a significant change, you will receive information, and for any additional questions you can always contact us at office@efinity.rs

The event has been postponed or cancelled. When will I receive my refund?

The bank executes refund orders, and the procedure may take 14 days from the date of submission of the request. If more than 14 working days have passed since the day of the refund request-
For money, please contact us at office@efinity.rs

Can I cancel or exchange my ticket?

Once purchased, a ticket cannot be returned or exchanged. e_Finity has no legal obligation to issue a refund or ticket exchange after the purchase process has been completed.
f you still have any additional questions, you can contact us at office@efinity.rs

Account management (site/application)

How do I create an account on your site?

See our How to Register/Create an Account

How do I create an account in your app?

See our How to Register/Create an Account

I forgot my password, what should I do?

Select the "Login" option and click "Forgot your password?". Enter your email address and a password reset email will be sent to you immediately.

Why am I not receiving a password reset email?

Sometimes emails can go directly to your Spam/Junk folder. Check your Spam/Junk.
If you still do not have an email from us, contact our customer service team at office@efinity.rs - we will be happy to help you.
If you use Facebook Connect, please note that mail is sent to the mail address updated in your Facebook account settings.
If you use an Apple ID, please note that mail is sent to the email address updated in your Apple ID account settings

Can I change my account information?

Yes, login to your account and you will see your account name in the top right bar. Click on the main menu to open the account management box.
There you can manage all settings.

Customer support

When and how can I contact customer support?

Our customer support team is available from 09:00 - 17:00, 5 days a week (Monday - Friday), and can be contacted via the email address office@efinity.rs

Can I buy tickets by calling customer service?

No, at this time, you can purchase tickets on our website, in the app or at the points of sale.

What is the complaint process?

e_Finity values ​​its customers and aims to provide a fast and efficient process for resolving customer complaints. If you have a complaint about the e_Finity service, you can contact us and via email to office@efinity.rs
We aim to respond to all inquiries within 3 working days
Questions related to events in the coming days have priority